Support — LocalAI Translator

✉️ Need help? Email us at [email protected] — we typically respond within 1–2 business days.

Frequently Asked Questions

How large is the AI model download?

The Basic model (Gemma-3n-E2B) is approximately 3.2 GB. The Advanced model (Gemma-3n-E4B) is approximately 4.3 GB. This is a one-time download over Wi-Fi. After download, all features work completely offline — no further downloads required.

What are the device requirements?

Minimum

Android 12+, 4 GB RAM, 8 GB storage

Recommended

Android 13+, 6+ GB RAM, 12+ GB storage

Devices with less than 4 GB RAM may not be able to run the on-device AI models reliably.

The translation seems slow. How can I speed it up?

Translation speed depends on your device's GPU and RAM. Try these steps:

  • Close other apps to free up memory
  • Switch to the Basic model (Gemma-3n-E2B) — it is faster than the Advanced model
  • Restart the app if it has been running for a long time
  • Devices with a powerful SoC (e.g., Snapdragon 8 Gen 2+) will see significantly faster results

How does AI chat work?

Beyond translation, you can have full multi-turn conversations with the on-device AI. In the chat mode, type or speak your message and the AI responds locally on your device. You can ask follow-up questions, analyze translated content, request explanations — all without internet access.

Can the AI analyze images or documents?

Yes. Use the image mode to point your camera at or load a photo of any document, sign, menu, or text. The AI will extract, translate, and can analyze the content — all on-device. This is great for understanding foreign documents while traveling, studying, or working.

Can I use the app in airplane mode?

Yes, completely. After the one-time model download, the app works 100% offline. Translation, image OCR, speech recognition, and AI chat all work with no internet connection. You can use it on flights, in areas with no signal, or with mobile data turned off.

How does the free trial work?

You get 24 hours of full access with no credit card required. After the trial, the app switches to freemium mode (approximately 10 AI operations per day). You can upgrade to Pro anytime via Google Play.

How do I cancel my Pro subscription?

Subscriptions are managed entirely through Google Play. To cancel:

  • Open Google Play Store
  • Tap your profile icon → Payments & subscriptions
  • Tap Subscriptions
  • Find LocalAI Translator → tap Cancel subscription

I accidentally purchased a subscription. Can I get a refund?

Refund requests are handled by Google Play. Visit Google Play Subscriptions or contact Google Play Support within 48 hours of purchase for the best chance of a refund.

Is my data safe?

✅ Absolutely. All AI processing happens on your device — nothing is ever sent to the internet. Your translations, chat conversations, images, and voice are never uploaded anywhere. See our Privacy Policy for full details.

Download & Updates

📲 Download or update LocalAI Translator on Google Play: View LocalAI Translator on Google Play

Contact Support

Still have questions? Email us at: [email protected]

We typically respond within 1–2 business days.

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