支持 — Offline AI Translator & Chat
获取Offline AI Translator & Chat的帮助。
Need help? Email [email protected]. We typically respond within 1-2 business days. Include your platform, OS version, and what failed.
Quick Links
Frequently Asked Questions
Where can I download the app?
The Android app is available on Google Play, and the iOS app is available on the <a href={APP_STORE_URL} target="_blank" rel="noopener noreferrer">App Store</a>.
What are the device requirements?
Android 12+, at least 4 GB RAM, and 8-12+ GB free storage.
iOS 18+ on iPhone or iPad; storage depends on the selected model.
Can I use the app in airplane mode?
Yes. After local model setup, the core workflows are offline-first: translation, OCR/STT handoff, and AI chat do not require a constant internet connection. Model downloads, purchases, subscription restore, and diagnostics can require network access.
How do I cancel a subscription?
Android: Google Play → Payments & subscriptions → Subscriptions → Offline AI Translator & Chat. iOS: App Store → Apple ID → Subscriptions → Offline AI Translator & Chat. Refunds are handled by the relevant platform store.
The model download is not completing
- Use Wi-Fi or another stable connection
- Free enough device storage before downloading
- Keep the app open until setup finishes
The translation seems slow. How can I speed it up?
- Close heavy apps to free memory
- Use Basic Model for faster responses
- Check free storage and restart the app