Support — Offline AI Translator & Chat
Get help with Offline AI Translator & Chat.
Need help? Email [email protected]. We typically respond within 1-2 business days. Include your platform, OS version, and what failed.
Quick Links
Frequently Asked Questions
Where can I download the app?
The Android app is available on Google Play. The iOS app is being prepared for the App Store, and the public link will be added after release.
What are the device requirements?
Android 12+, at least 4 GB RAM, and 8-12+ GB free storage.
iOS 18+ on iPhone or iPad; storage depends on the selected model.
Can I use the app in airplane mode?
Yes. After local model setup, the core workflows are offline-first: translation, OCR/STT handoff, and AI chat do not require a constant internet connection. Model downloads, purchases, subscription restore, and diagnostics can require network access.
How do I cancel a subscription?
Android: Google Play → Payments & subscriptions → Subscriptions → Offline AI Translator & Chat. iOS: App Store → Apple ID → Subscriptions → Offline AI Translator & Chat. Refunds are handled by the relevant platform store.
The model download is not completing
- Use Wi-Fi or another stable connection
- Free enough device storage before downloading
- Keep the app open until setup finishes
The translation seems slow. How can I speed it up?
- Close heavy apps to free memory
- Use Basic Model for faster responses
- Check free storage and restart the app